Effective Date: April 02, 2026

At YUVNEXUS DIGITAL PVT LTD, we are committed to delivering high-quality services tailored to meet your unique needs. Our goal is to ensure customer satisfaction and build long-term relationships. We understand that there might be times when you need to request a refund or cancel a service. This policy outlines the terms and conditions for refunds and cancellations, aiming to provide clarity and transparency.

1. Refund Eligibility

We want to ensure that our clients are satisfied with our services. You may be eligible for a refund for standard services if:

• You submit a refund request within 7 days from the order date.
• The service usage is verified to be below 10%.

Both conditions must be met to qualify for a refund.

2. Non-Refundable Services

Certain services are non-refundable due to their customized nature and the resources involved. These include:

Custom Orders:

• Web Development
• App Development
• CRM Solutions
• ERP Solutions

Design and Video Production Services:

• Logo Design
• Graphic Design
• Label Design
• Product Design
• Video Editing
• UI Design
• Product Shoot Services

PPC Services (Google Ads, Meta Ads, etc.):

If services are stopped due to third-party rejections involving documents, client service/product categories, or policy violations, service charges will remain non-refundable.

Marketplace Services (Amazon, Flipkart, Myntra, Meesho, etc.):

If account management services are stopped due to third-party rejections involving documents, service/product categories, or any violations, no refunds will be issued for our service charges.

Subscription-Based Services:

• Email Marketing
• WhatsApp Marketing
• Other subscription services provided by YUVNEXUS DIGITAL

3. Cancellation Terms

We understand that circumstances can change. You can cancel eligible services within 7 days of the order date. Refunds for cancellations will only be processed if the conditions in Section 1 are met.

4. Refund Process

We aim to make the refund process as smooth as possible:

• Submission: Submit your refund request to admin@yuvmedia.com, including your order number and the reason for the request.
• Evaluation: We will review your request to ensure it meets the refund eligibility criteria.
• Processing: Approved refunds will be processed within 15 working days from the date of approval.